Alexa won't connect to Wi-Fi or Internet

If your Alexa-enabled device won’t connect to Wi-Fi, it could be due to many reasons.
In this article, we explore a couple of troubleshooting steps to help you resolve the issue.
Check out our dedicated Fix section for more easy-to-follow troubleshooting guides.
Don't hesitate to also explore our Web & Cloud Hub for more guides on this topic.

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Amazon’s virtual assistant AI can help you to control your music player, smart home, and even get information, news, and weather.

However, at times the Alexa may not connect to Wi-Fi or Internet and stop responding to the voice commands.

While it is not always clear why the Alexa won’t connect to Wi-Fi, there are a few common reasons for the same.

It can be an issue with your Wi-Fi router, signal issues, or problem with the Alexa device itself.

In this article, we take a look at a couple of troubleshooting steps to help you resolve the Alexa won’t connect to the Wi-Fi problem for good.

How can I fix the Amazon Alexa not connecting to Wi-Fi?

1. Check your internet connection

Try opening a web browser on your smartphone or PC to see if the internet connection is working. You can also use an Internet speed testing tool to test if the connection is stable.

If that’s okay, the problem could be with your hardware.

Recheck the Wi-Fi password

Make sure the password you are using to connect to your Wi-Fi network is correct.

If your hardware is working correctly, find another device, and try connecting it to the same Wi-Fi network using the password.

This should help you diagnose and resolve connectivity issues that might be occurring due to incorrect Wi-Fi passwords.

Check for interference

Wi-Fi signals have a limited range and this affects your ability to connect.

Before you consider investing in a Wi-Fi range extender, make sure to check if the reason why your Alexa device won’t connect to WiFi is due to it being out of range.

A mesh network can usually help you resolve this issue by creating a mesh network that can cover your entire home or workspace.

Try to keep your Alexa enabled device as close to the WiFi router as possible.

You may also want to remove or turn off devices like FM Radio or baby monitors that can interfere with the device.

2. Perform a device restart

Perform a network restart

Make sure the modem or Wi-Fi router is turned on.

Unplug both router & modem from the power socket.

Unplug the Ethernet cable, if any.

Leave the devices idle for a few minutes.

Plug the router and the modem back in.

Wait till all the lights stop blinking.

Test to see if your Alexa device can connect to Wi-Fi.

Restart the Alexa device

Power off your Alexa-enabled device like Echo.

Turn it back on.

Try connecting to Wi-Fi again to see if it is working.

If not, manually power off the Alexa device and leave it idle for a few minutes.

Power it on and try again to see if the issue is resolved.

3. Reset your Alexa device

Make sure the Alexa device is on.

Launch the Alexa app on your iPhone or Android.

Tap on Devices.

Tap on Echo & Alexa.

Choose the device that you want to reset.

Scroll down and tap on Factory Reset.

Confirm the action by tapping on Reset.

The reset process may take a few minutes.

Once complete, proceed to set up your Alexa device like you did the first time. If you face any issues during setup, try fixing the Alexa app stuck in setup issues with this guide.

The Alexa won’t connect to the Wi-Fi problem that can occur due to network issues. Begin with checking your network for issues by performing a restart.

If everything fails, try resetting the Alexa enabled device to resolve the error.

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