There was a problem and we couldn't continue (0x80a4001a) [FIXED]

November 2022 · 3 minute read
There was a problem and we couldn't continue (0x80a4001a)

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    • Many users reported There was a problem and we couldn’t continue (0x80a4001a) error on Xbox One that prevents them from signing in.

    One user described the error on Reddit as follows:

    I’m getting this message when trying to log into my account. I have contacted support but got nothing from them so far. The password screen is also white Instead of gray. The message reads (there was a problem and we couldn’t continue 0x80a4001a). How do I fix this. . .

    We managed to come up with a few solutions in order to fix this frustrating sign-in error.

    How can I fix error 0x80a4001a on Xbox One?

    1. Make sure the servers are running properly

  • First of all, you have to make sure that the Xbox Servers are up and running.
  • Check the Xbox Live Status on the official website in order to obtain reliable information.

    • xbox live status There was a problem and we couldn't continue (0x80a4001a)

    2. Reconnect your account

    sign out xbox one There was a problem and we couldn't continue xbox error

  • Press the Xbox button > go to the Home tab and select your profile.
  • Choose the account you want to disconnect > select Sign out
  • Go to the Home tab > press Sign in.
  • Choose the account you want to use and press the A button on your controller.

    • Can’t sign-in to Xbox One? Fix that issue with one quick fix

    3. Attempt to remove and recover the Xbox profile

  • First, remove the existing profile.
  • Press the Xbox button > select System.
  • Access Settings > Account > Remove Account.remove account xbox one xbox error 0x80a4001a
  • Choose the account to remove > select Remove.
  • Select Close and restart your console.

    • Secondly, you have to Power cycle the console:

  • Turn off the console using the power button on the console.
  • Leave the console off for about 10 seconds.
  • Turn the console back on.

    • Next, you need to recover the account:

  • Press the Xbox button on your controller.
  • Select Sign in > then choose Add & manage.
  • Enter the account login information and check the privacy settings.
  • Choose a color for the profile > select Next.
  • Confirm the gamerpic > choose Next.
  • Choose between Save my password or Keep asking for my password.

    • 4. Check Internet connection

    check the network connection There was a problem and we couldn't continue (0x80a4001a)

  • Perform a test on your internet connection from the Xbox settings.
  • Hard restart your router/modem.
  • Make sure to run a wired connection, rather than a wireless connection.
  • Contact your Internet provider if you notice unusual internet activity.

    • We hope that our guide on fixing the There was a problem and we couldn’t continue (0x80a4001a) error was helpful. If you found other working solutions, share them in the comment section below.

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